Tag Archives: Jet Airways

Why service at India Retail stores is so bad…

A few weeks back I invested a princely sum of money to buy my Airmax 2010 Nike shoes from the flagship store in San Francisco. Last week, just before traveling again, I washed my shoes and was aghast to see … Continue reading

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What’s in a name?

Spending time and money on the perfect ‘brand name’ creation is all bunk. Those who pretend that it matter are the false advertising types whose livelihood depends on making people spend money they don’t need to: Continue reading

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When Pilots Hijack an Airline – The Jet Airways Story

Jet Airways in India is no longer an airline with planes that flies people around – it’s the gold standard of the new business model in India. Each flight demonstrates precision, etiquette, attention to detail, safety, and comfort – the essential ingredients of any business today, be it serving pizzas, running an airport or managing a mall. Continue reading

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